jkpk Terms & Conditions

1. Introduction and Acceptance of Terms

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Welcome to jkpk, an online gaming platform providing cricket betting, live casino, slots, crash games, and other gaming products to eligible players in Bangladesh. jkpk is operated by its parent entity and is accessible via the domain jkpk.bet. These Terms & Conditions apply to all persons who access or use the jkpk platform in any capacity, including as a registered player, a visitor, or any other user.

By registering an account, making a deposit, placing a wager, or otherwise using any service offered on the jkpk platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in full. jkpk reserves the right to update or amend these terms at any time. Material changes will be communicated to registered players via the email address or contact number associated with their account, and the revised terms will be published on this page with an updated effective date. Your continued use of the platform following any amendment constitutes your acceptance of the revised terms.

If you are unclear about any part of these terms, you should refrain from using the platform and contact jkpk's customer support team via live chat for clarification before proceeding. jkpk's support team is available 24 hours a day, 7 days a week.

2. Eligibility Requirements

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To register and use the jkpk platform, you must meet all of the following eligibility criteria at the time of registration and at all times while your account remains active:

• You must be at least 21 years of age. jkpk applies a minimum age of 21 in line with responsible gaming standards applicable to the Bangladesh market. Documentary proof of age may be requested at any time.
• You must register using accurate, truthful, and complete personal information. Providing false details — including a false name, date of birth, or contact number — constitutes a material breach of these terms and may result in immediate account closure and forfeiture of any funds held in the account.
• You must hold only one active account on jkpk at any time. The creation of multiple accounts — whether using the same identity or different identities — is strictly prohibited. If duplicate accounts are detected, jkpk reserves the right to close all associated accounts and void any pending or completed withdrawals.
• You must not be self-excluded from jkpk or any other gambling platform under an active self-exclusion agreement. If you are currently subject to a self-exclusion order, you must not attempt to register a new account. Any account opened in breach of an active self-exclusion will be closed and all associated winnings will be forfeited.
• You must access and use jkpk solely for personal entertainment purposes. Using the platform for commercial purposes, including operating a betting agent service, is prohibited without the express written consent of jkpk.

jkpk reserves the right to request identity verification documents (KYC) from any player at any time. Failure to supply requested documents within the timeframe specified by jkpk will result in the suspension of account functionality, including the processing of withdrawals, until the verification process is completed.

3. Account Registration and Security

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Registration Process

To open a jkpk account, you must complete the registration form accurately and submit it in full. You must provide a valid mobile number that you own and control — this number will be used as your primary account identifier and for all verification communications. You must also create a secure password. You are solely responsible for maintaining the confidentiality of your password and for all activity that occurs under your account credentials.

Account Security Obligations

You must take all reasonable steps to protect your account from unauthorised access. Specifically, you must:

• Never share your password or login credentials with any third party, including friends, family members, or any person claiming to represent jkpk. jkpk staff will never ask you for your password.
• Log out of your account at the end of every session, particularly when using a shared device. Do not use the browser's password-save feature on devices shared with other people.
• Choose a password that is unique to your jkpk account and not reused from another service. A strong password combines uppercase and lowercase letters, numbers, and symbols.
• Notify jkpk support immediately via live chat if you believe your account has been accessed without your authorisation or if you suspect any unusual activity on your account.

4. Deposits, Withdrawals and Payment Policy

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Deposits

jkpk accepts deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All deposits must be made from a payment method registered in the name of the account holder. Third-party deposits — where the deposit source does not match the account holder's identity — are not permitted and may result in the deposit being reversed and the account being suspended pending investigation. Minimum and maximum deposit amounts may apply and are displayed within the cashier section of the platform. jkpk does not charge a fee on deposits, although your payment provider may apply their own transaction charges.

Withdrawals

Withdrawal requests are processed by jkpk promptly following successful verification of the player's identity and confirmation that all applicable wagering requirements attached to any active bonuses have been met. Withdrawals are paid to the same payment method used for the original deposit wherever technically possible. jkpk targets same-day processing for withdrawals to bKash and Nagad, with funds typically appearing in the player's mobile wallet within minutes of the request being approved. Withdrawal requests that require additional verification checks may take longer to process.

Currency

All transactions on jkpk are denominated in Bangladeshi Taka (BDT). Players should be aware of the following in relation to currency:

• All displayed balances, bonus amounts, and wagering requirements are shown in Bangladeshi Taka unless otherwise stated.
• Deposits made in a currency other than BDT may be subject to currency conversion at the prevailing rate at the time of the transaction. Any conversion fees are the responsibility of the depositing player.
• jkpk reserves the right to adjust displayed amounts to reflect accurate BDT values in the event of any technical error in currency display.

5. Bonuses and Promotions

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jkpk offers a range of bonuses and promotional offers to eligible registered players. All bonuses are subject to the specific terms attached to each promotion, which are published on the relevant promotion page on the platform. In the event of any conflict between the general terms set out in this document and the specific terms of a promotion, the specific promotion terms shall prevail.

Wagering Requirements

Most bonuses awarded by jkpk are subject to wagering requirements before the bonus balance or any winnings derived from it can be withdrawn as real money. Wagering requirements are expressed as a multiplier (for example, a 10x wagering requirement on a ৳1,000 bonus means the player must wager a total of ৳10,000 before the bonus converts to withdrawable cash). Wagering requirements must be completed within the time period specified in the promotion terms. Failure to complete the wagering requirement within the specified period will result in the bonus and any associated winnings being forfeited automatically.

Bonus Abuse

jkpk reserves the right to withhold, void, or reclaim any bonus where there is reasonable evidence of bonus abuse. Bonus abuse includes, but is not limited to, the following conduct:

• Opening multiple accounts in order to claim the same welcome bonus or new player promotion more than once.
• Placing low-risk or opposing bets across multiple accounts or in combination with another player in order to neutralise the wagering requirement while retaining the bonus value.
• Using automated software, scripts, or bots to place wagers on the platform.
• Exploiting a technical error or misconfiguration in a game or bonus system in order to generate winnings that would not have occurred under normal operating conditions.

6. Fair Play and Prohibited Conduct

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jkpk is committed to providing a fair, secure, and enjoyable gaming environment for all players. To protect the integrity of the platform and the experience of all users, certain conduct is strictly prohibited.

Prohibited Activities

The following activities are prohibited on jkpk and may result in account suspension, permanent closure, forfeiture of funds, and referral to relevant authorities where applicable:

• Fraud, including the use of stolen payment credentials, identity theft, or chargebacks made in bad faith.
• Money laundering or any activity intended to conceal the origin of funds deposited into a jkpk account.
• Collusion with other players to gain an unfair advantage in any game, including poker, live casino table games, or sports betting markets.
• Attempting to hack, reverse-engineer, or otherwise tamper with the jkpk platform, its software, or any game provided on the platform.

Consequences of Prohibited Conduct

Where jkpk determines, at its sole discretion, that a player has engaged in prohibited conduct, jkpk reserves the right to void all bets placed during the period of prohibited conduct, withhold any winnings generated, close the account permanently without refund of any remaining balance, and report the matter to relevant law enforcement or financial intelligence authorities. jkpk's decision in such matters is final, subject to the formal dispute resolution process described in Section 9 of these terms.

7. Responsible Gaming

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jkpk is committed to promoting responsible gaming practices. The platform provides the following tools to assist players in managing their gaming activity:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits from within their account settings. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Session time reminders: Players may set a reminder that triggers after a specified duration of continuous play, prompting the player to review how long they have been playing.
• Cool-off periods: Players may request a temporary break from gaming of between 24 hours and 6 weeks. During a cool-off period, the account remains open but no new deposits or wagers may be placed.
• Self-exclusion: Players may request permanent or time-limited self-exclusion from jkpk. A self-exclusion request is irreversible for its stated duration. Players wishing to self-exclude should contact jkpk support via live chat, who will action the request immediately.
• Reality checks: Periodic on-screen notifications may appear during gaming sessions reminding players of their session duration and current net gaming position.

If you are concerned that your gaming is becoming a problem, jkpk encourages you to use the self-exclusion tool immediately and to seek guidance from a support organisation. Remember: gaming at jkpk should remain a form of entertainment, not a financial strategy. jkpk is strictly for players aged 21 and above.

8. Intellectual Property

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All content on the jkpk platform, including but not limited to text, graphics, logos, icons, images, audio clips, software, and the overall look and feel of the platform, is the property of jkpk or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the jkpk platform for personal entertainment purposes only. This licence does not include the right to copy, reproduce, modify, distribute, publish, reverse-engineer, or create derivative works based on any jkpk content without prior written consent.

Third-Party Game Content

Games available on the jkpk platform are provided by third-party software studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. All intellectual property rights in those games remain with their respective studios. jkpk holds the necessary licences to distribute those games on its platform but does not claim ownership of the underlying game software or assets.

Limitation of Liability

To the fullest extent permitted by applicable law, jkpk shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including loss of winnings resulting from a platform outage, technical fault, or force majeure event. jkpk's total liability to any individual player in respect of any claim arising from or in connection with these terms shall not exceed the total value of deposits made by that player in the 30-day period preceding the claim.

9. Complaints and Dispute Resolution

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jkpk takes all player complaints seriously. If you have a complaint about any aspect of the jkpk service, you are encouraged to follow this resolution process:

• Step 1 — Contact Support: In the first instance, contact jkpk's customer support team via live chat, providing full details of your complaint including your account ID, the date and time of the relevant transaction or event, and a clear description of the issue. Support agents aim to resolve complaints at first contact.
• Step 2 — Escalation: If your complaint is not resolved to your satisfaction at the first contact stage, you may request escalation to a senior member of the jkpk complaints team by emailing [email protected] with the subject line 'Formal Complaint'. Please include your account ID and all relevant correspondence.
• Step 3 — Final Decision: jkpk will issue a final written decision on escalated complaints within 14 calendar days of receiving the escalation request. This decision will set out jkpk's position in full and the basis for that position.
• Step 4 — External Dispute Resolution: If you remain unsatisfied following jkpk's final decision, you may seek independent dispute resolution through any applicable consumer protection body or legal channel available in your jurisdiction.

10. Privacy and Data Protection

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jkpk collects and processes personal data in connection with the operation of its platform. The collection, use, storage, and disclosure of personal data is governed by jkpk's Privacy Policy, which is available at jkpk.bet/privacy-policy and is incorporated into these Terms & Conditions by reference. By registering an account with jkpk, you consent to the collection and processing of your personal data as described in the Privacy Policy.

jkpk may be required to share player data with regulatory bodies, law enforcement agencies, financial intelligence units, or payment processors as required by applicable law. jkpk will handle all such disclosures in accordance with its Privacy Policy and applicable data protection legislation.

11. Amendments to Terms

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jkpk reserves the right to amend these Terms & Conditions at any time. Where a proposed amendment is material — meaning it could reasonably be expected to affect a player's decision to continue using the platform — jkpk will provide at least 7 days' advance notice before the amendment takes effect. Notice will be given via a notification displayed upon login and, where possible, via the contact details held on the player's account.

Non-material amendments — such as corrections to typographical errors, clarifications that do not change the substance of a clause, or updates to reflect minor operational changes — may take effect immediately without prior notice. The current version of these terms is always available at jkpk.bet/terms-conditions. It is your responsibility to review this page periodically to stay informed of any changes.

12. Governing Law

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These Terms & Conditions and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, shall be governed by and construed in accordance with applicable law. jkpk operates its platform with due regard to applicable legal requirements and expects players to comply with their own applicable local laws when accessing the platform.

Nothing in these terms limits or excludes any rights you may have as a consumer under the laws of Bangladesh that cannot be limited or excluded by agreement. If any provision of these terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be deemed severed from the remainder of these terms, which shall continue in full force and effect.

13. Contact Information

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If you have any questions about these Terms & Conditions or require assistance with your account, please contact jkpk's customer support team via live chat, available 24 hours a day, 7 days a week. For written enquiries, you may email [email protected]. Please note that the support email address is for written correspondence only — for urgent account matters, live chat will always provide the fastest response. jkpk's registered contact address and further corporate information are available upon request from the support team.